
RetailerOS Help Center
Everything you need to get started, troubleshoot issues, and make the most of RetailerOS. From onboarding to advanced features — we have got you covered.
Getting Started with RetailerOS
Most store owners go live in under 48 hours. Follow these 5 steps and you will be billing your first customer on RetailerOS.
Create Your Account
10–15 minutesSign up at retaileros.in with your mobile number or email. Add your business name, address, and GST number — RetailerOS auto-pulls your GST details to save time. Add all your store locations from day one.
Tip: Keep your GST certificate handy. It makes this step faster.
Import Your Data
15–30 minutesUpload your existing inventory via CSV or Excel — including bulk IMEI imports. Bring in your customer list and supplier details. Moving from another software? Our team handles the migration for you.
Tip: Even a handwritten register photo works. Share what you have and we handle the rest.
Configure Billing & Inventory
20–30 minutesVerify your GSTIN, select HSN codes (pre-loaded for telecom and electronics), choose an invoice template with your logo, and enable payment methods. Then scan IMEIs and organize products by brand and category.
Tip: Start with your best-selling products. You can always add more items later.
Add Your Team
10 minutesInvite staff by mobile number or email. Assign roles — sales staff, store manager, or owner — each with appropriate permissions. Have each team member do one practice billing transaction to get comfortable.
Tip: Our support team can do a free 15-minute training call with your staff.
Go Live
5 minutes for your first saleOpen the billing screen, scan or search the product, add the customer, apply schemes or discounts, select payment method, and generate your first invoice. Share it via print, WhatsApp, or SMS.
Tip: Keep your old billing method available for the first day, just in case. By day two, you will not need it.
Frequently Asked Questions
Quick answers to the most common questions about RetailerOS.
Feature Guides
Quick-reference guides for every core module in RetailerOS.
Point of Sale (POS)
Fast scan-to-bill checkout with IMEI capture, auto scheme application, GST-compliant invoicing, and multiple payment mode support. Handle 200+ transactions daily without slowdowns.
- Barcode & IMEI scanning
- Auto GST calculation
- Multi-payment support
- WhatsApp invoice sharing
Inventory Management
Track every item from purchase to sale — by IMEI, serial number, batch, or SKU. Real-time stock levels across all locations with automated reorder alerts and inter-store transfer management.
- IMEI-level tracking
- Multi-store sync
- Expiry & batch tracking
- Smart reorder alerts
Scheme Management
Automatically track active brand schemes from Samsung, Vivo, Oppo, Xiaomi, and more. Auto-apply eligible offers at billing, log claims, and get alerts before schemes expire.
- Auto scheme detection
- Claim tracking dashboard
- Expiry alerts
- Payout reconciliation
Analytics & Reports
Real-time dashboards for sales, inventory, margins, and staff performance. Drill down by store, brand, category, or time period. Export reports for your accountant in one click.
- Sales & margin analytics
- Brand-wise performance
- Staff tracking
- Custom report exports
CRM & Customer Management
Build customer profiles with purchase history, warranty records, and communication preferences. Send WhatsApp notifications for new arrivals, offers, and warranty reminders.
- Customer purchase history
- Warranty tracking
- WhatsApp notifications
- Loyalty tracking
Multi-Store Operations
Manage all your locations from one dashboard. Track inventory, sales, and staff across stores. Handle inter-store transfers with approval workflows and complete audit trails.
- Centralized dashboard
- Inter-store transfers
- Role-based access
- Per-store analytics
Need Help? We Are Here.
We typically respond within 15 minutes during business hours. New customers get a dedicated onboarding manager for the first 7 days.
Message us anytime — fastest response
Phone
Call our support line during business hours
Write to support@retaileros.in
Live Chat
Click the chat icon inside RetailerOS
Ready to Get Started?
Start your 14-day free trial today. No credit card required. Go live in under 48 hours.